Cross-border support that acts on the transaction.
An AI agent built for Capi Money. It looks up payment status, clears RFIs from a single uploaded document, quotes live FX with tier-aware competitive rates, and walks importers through onboarding end-to-end. Native to your existing Zendesk and WhatsApp Business stack.
Paste any of these into the phone.
The phone on the previous slide shows a Capi WhatsApp Business thread, the same channel Capi support runs on today. Tap the AI chat bubble, paste a prompt, watch the agent call real tools and respond in seconds.
Not a deflection bot. An action-taking agent.
Lorikeet doesn't match keywords against an FAQ. It reads the ticket, calls the right tool, reasons over the result, and replies, or escalates with a complete audit trail.
Action-taking on the transaction
Looks up the live transaction, fetches tier and corridor, quotes a real rate, and validates uploaded RFI documents. No "please contact support" loops.
Compliance-grade KYC and RFI
Runs OCR and identity checks against your compliance rules. Walks UBO trees recursively, handles parent companies, declines prohibited corridors with a clear reason. Every action runs with a full audit trail.
WhatsApp, email, voice. Same brain.
Bilingual EN/FR by default. The same workflow runs on WhatsApp via your Sunshine and Zendesk setup, on email, and on voice, with notification replies threaded back to the original transaction.
Built in days, not quarters.
Zero custom code. Every workflow, tool, and guardrail is configured through the Lorikeet product and deployed via your existing Zendesk integration.
Connected Zendesk
Native integration reads tickets from WhatsApp via Sunshine and Zendesk and replies through the same channel. Setup measured in hours, not weeks.
Mocked the tools
Tools for transaction lookup, FX quoting, RFI clearing, and onboarding submission are stubbed for the demo, with the same shape as your real backend.
Wrote the workflows
Plain-English instructions tell the agent how to handle each ticket type, when to escalate, and what to log. No rules engine, no scripted trees.
Everything is transparent.
The Lorikeet sandbox is open for the Capi Money team to inspect. Every tool, workflow, and article you see in the demo is in there.
Live workflows
Payment status, RFI document response, new transaction with rate negotiation, business onboarding, plus an FAQ workflow over your knowledge base.
Mocked tools
Tier-aware FX quoting, transaction status, RFI clearing, OCR document validation, competitor rate matching, onboarding submission, and more.
Knowledge articles
Fees, settlement timing, supported currencies, prohibited countries, deposits, regulation, account safety, onboarding eligibility, and contact paths.
Avg reply time
End-to-end latency on chat, including tool execution and reasoning. Same benchmark for production traffic.
Ready to see it on real Capi tickets?
This is a synthetic slice. Connect your Zendesk and one customer-data endpoint in week one and we'll have a pilot answering live tickets within two to four weeks.
Talk to Lorikeet